Bookings are taken on the understanding that the following conditions will apply in full in all circumstances. A confirmed booking, verbal or written, is an agreement that the customer will abide by the companies terms & conditions at all times. It is the customer’s responsibility to read these terms and conditions thoroughly.
Horses and equipment travel at owner’s risk, and all horses are assumed to be fully insured by the owner. Please note that you are personally liable for your horse during transport. Horses moving with ‘Reliable Horse Transport’ are covered under our “Care, Custody and Control Insurance”. This is NOT equine insurance and DOES NOT cover your horse for any sickness, disease, injury, loss or death and all relatable costs UNLESS ‘Reliable Horse Transport.’ is proven guilty of a direct negligent act, negligent error or negligent omission. We would recommend contacting your own insurance company in advance to check if your horse is covered during transit.
Collection times and delivery times are only estimates. Whilst we will do everything we can to ensure that these estimated times are met, there are many things that may alter these times including, traffic, road conditions and weather conditions. We will always keep you updated of this where possible. It may be a necessity to stable your horse overnight and charges for this are incurred by the customer.
Veterinary costs or additional stabling, in excess of that included during the original quoted journey, must be covered by the owner. Should your horse require urgent veterinary attention in our opinion and the owner is not contactable, we reserve the right to contact the vet on your behalf. The owner will remain under all circumstances entirely responsible for all veterinary or emergency charges incurred.
Reliable Horse Transport and its employees will take all reasonable precautions, however, in the event of an accident please note that you are personally liable for your horse in the event of injury or damage sustained to or by your horse. Any damage to the vehicle must be paid for and the owner will be liable to cover the cost of any repairs.
30 minutes loading time is included, after which it is £20 per 30 minutes thereafter. Should it not be possible to load your horse after the 30 minutes, and the transport cannot take place, you will be charged a cancellation fee of between 50 – 100%.
Horses must be fit, healthy and sound to travel. We reserve the right to refuse transport if we think the horse is not fit for transport. Our decision is final and the owner will still be responsible for 100% of the transport costs.
We reserve the right to refuse to load or continue to transport the horse once loaded or during the journey, if we believe that it cannot be transported safely without risk to the horse, the vehicle, or our staff, and a cancellation fee will still be chargeable. Should it be necessary to unload the horse at an alternative location, the owner will be fully responsible to pay all stabling and veterinary fees, and all costs must be settled in full before the horse will be released to the owner. It will then be the owner’s responsibility to organise the further movement of the horse unless otherwise agreed in advance.
In order to confirm a booking we will require a non refundable deposit, which will be deducted off the invoice total. The balance must be settled in full by delivery at the latest. The deposit amount will be confirmed at the point booking.
Accepted payment methods are bank transfer in full before delivery, and cash on collection or delivery. Please note that we do not accept cheques under any circumstances.
Prices quoted are based on the information given by the customer at the time of booking, if that information is incorrect or changed and results in any additional journey time, this may result in an extra charge.
Horses must travel with a valid passport at all times this must be available to the driver at the point of collection. We cannot by law transport a horse without being in possession of the horse’s passport. We can accept duplicate passports but cannot accept photocopies.
It is the responsibility of the sender to prepare the horse for travel, and it is entirely the owner’s decision to dress the horse as they wish. We will transport the horse as he/she is given to us, and use any boots, tail guard etc appropriately. Please ensure the horse is provided with a halter and lead rope.
IMPORTANT NOTICE Whilst we would love to be able to deliver and collection during daylight (or sociable) hours it is not always possible especially during UK Daylight Saving Time. Our trucks are fully equipped to deal with night time loading fitted with far reaching spot lights. If you are especially concerned about this please contact us in advance.